About
The Auraverse was created to inspire purpose, self-expression, and innovation beyond music and fashion.
Our Mission
The Auraverse was founded by I AM AURA to inspire individuals to discover their true purpose through self-expression and collaboration. What began as a simple merch store has grown into a platform that promotes a deeper message, extending beyond music and fashion. At the core, we believe in pursuing purpose over material success, and this belief drives our vision.
What We Offer
The Auraverse clothing line offers more than just fashion—each piece is designed with meaning and purpose. Our clothing represents the values of self-expression and individuality. While our website focuses on apparel, The Auraverse also offers other tools and resources aimed at empowering our community. Through our ongoing evolution, we continue to support those who seek deeper connections and a lasting impact.
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How can I get in touch if I have questions about my order?You can contact our support team via the "Contact Us" page on the website. We aim to respond within 1-2 business days and will do our best to resolve any concerns you have about your order.
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What if my package is lost or delayed?If your package is significantly delayed or lost, please reach out to us. We’ll work with Printful to investigate the issue and, if necessary, send a replacement or refund. Be sure to check the shipping provider’s tracking information for updates.
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Can I track my order?Yes! Once your order is fulfilled and shipped, you'll receive a tracking number via email. You can use this to track your package through the shipping provider's website.
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How are the products designed and fulfilled?All of our clothing designs are created through Printful, a print-on-demand service. Once you place an order, Printful handles the entire fulfillment process, including printing, packaging, and shipping. This means each item is made specifically for you after your order is placed.
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How long does shipping take?Printful takes about 2-7 business days to fulfill an order, after which it’s shipped based on the selected shipping method. Shipping times vary depending on your location, but you can expect an additional 3-5 business days for domestic shipping and 5-20 business days for international shipping.
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Do you offer international shipping?Yes, we offer international shipping to specific countries at a flat rate. During checkout, the shipping rate for your location will be calculated automatically. Delivery times will vary depending on the destination, with international orders typically taking 5-20 business days after fulfillment.
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What payment methods do you accept?We use Wix for secure payment processing. We accept all major credit cards, debit cards, PayPal, and other payment methods supported by Wix, providing you with a secure and seamless checkout experience.
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What if there is an issue with the payment?If you encounter issues during the payment process, double-check that your payment details are entered correctly. If the problem continues, please contact our support team, and we’ll help troubleshoot the issue.
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Can I change or cancel my order after it’s been placed?Since orders are fulfilled quickly, changes or cancellations are only possible if the order hasn’t yet gone into production. Please contact us as soon as possible if you need to make any modifications, and we’ll do our best to help.
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What is your return and exchange policy?As each product is custom-made once you place an order, we do not offer returns or exchanges unless the product is damaged or defective. If your item arrives damaged, please contact us within 30 days with your order number and a description of the issue, and we will assist in resolving it.
