Refund Policy

A legal disclaimer

The Auraverse partners with Printful for product fulfillment and Wix for payment processing. Due to the custom nature of our products, all sales are final. We do not offer refunds unless the product is damaged or defective. By placing an order, you agree to these terms and acknowledge that The Auraverse is not responsible for issues related to incorrect customer-provided information (e.g., wrong size, address errors). All refund requests must be made within 30 days of receiving your order.

Refund Policy - the basics

At The Auraverse, each product is custom-made upon order, which means we do not accept returns or offer refunds unless the item is damaged or defective. If you receive a damaged or faulty item, please contact us within 30 days of receiving your order with details and photos of the issue. We will work with you to resolve the situation by offering a replacement or refund, depending on the case.

Key Points:

All sales are final for custom products.
Refunds or replacements are only available for damaged or defective items.
Refund requests must be submitted within 30 days of receiving the product.
Shipping fees are non-refundable.

What to include in the Refund Policy

Conditions for Refund: Clearly state that refunds or replacements are only provided for damaged or defective items, not for general returns.
Time Frame for Refunds: Indicate that customers have 30 days from the receipt of the product to request a refund or replacement.
Proof of Damage: Mention the requirement to provide photographic evidence of damaged or defective items when submitting a refund request.
Shipping Fees: State that shipping fees are non-refundable, even if a refund is issued for the product itself.
No Refunds for Customer Errors: Clarify that refunds or replacements will not be provided for customer errors, such as incorrect size selection or wrong shipping address.
Process for Filing a Refund: Provide details on how customers can contact customer service for a refund request, including where to submit photos and order information.
Refund Method: Explain how refunds will be issued, whether back to the original payment method or as store credit.