Shipping Policy

A legal disclaimer

The Auraverse works with third-party partners, including Printful for product fulfillment and Wix for payment processing. While we strive to ensure accurate and timely delivery of all orders, we cannot guarantee delivery times or be held responsible for delays caused by external factors such as shipping carriers, customs, or weather conditions. By placing an order, you acknowledge that shipping times are estimates and agree that The Auraverse is not liable for any shipping delays or lost packages caused by external parties.

Shipping Policy - the basics

At The Auraverse, we aim to ensure a smooth and timely delivery of your orders. All products are custom-made and fulfilled by Printful, a trusted print-on-demand partner. Once your order is placed, it goes into production and is typically processed within 2-7 business days. After fulfillment, the order is shipped based on your selected shipping method.

Key Points:

Processing Time: 2-7 business days.
Shipping Time: Varies depending on location and shipping method (domestic and international options available).
Shipping Costs: Flat rates are applied for specific countries for international shipping. Shipping fees are calculated at checkout.
Tracking: Once your order is shipped, you will receive a tracking number via email to follow your package's journey.
International Shipping: We offer international shipping to select countries with a flat rate.

What to include in the Shipping Policy

Order Processing Time: State the time it takes for Printful to produce the product before it ships (2-7 business days).
Shipping Methods & Costs: Include details on available shipping methods, the flat rates for specific countries, and how shipping costs are calculated at checkout.
Delivery Time: Provide estimated delivery times for both domestic and international shipping (3-5 business days for domestic, 5-20 business days for international).
Tracking Information: Explain how and when customers will receive tracking information for their orders.
International Shipping: Clarify that international orders may be subject to customs fees and longer shipping times, depending on the destination.
Shipping Delays: Note that while we aim to ship on time, delays due to external factors (customs, shipping carriers, weather) are beyond our control.
Lost or Damaged Packages: Include a policy on how lost or damaged packages will be handled, in coordination with Printful.